Returns & Exchanges
At Alackal Bell Metals, we take pride in our artisanal craftsmanship and want you to be completely satisfied with your purchase. If your handcrafted metalware does not meet your expectations, you may initiate a return within 14 days of delivery for a refund or replacement.
Initiate a Request
Contact our customer support team via email with your order number and clear photographs of the item you wish to return.
Verification and Approval
Our quality assurance team will review your request to ensure the item is in its original, unused condition and eligible for return.
Secure Packaging
Carefully pack the metalware in its original protective packaging to prevent damage during transit and attach the provided return shipping label.
Refund Processing
Once we receive and inspect the returned item at our foundry, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing