Frequently Asked Questions
Everything you need to know about our handcrafted bell metal treasures.
What is unique about Alackal Bell Metal products?
Our products are handcrafted using traditional sand-casting techniques passed down through generations. We use high-quality bronze and bell metal alloys, ensuring durability, a resonant sound, and a timeless aesthetic.
How should I clean and maintain my bell metal items?
To maintain the luster, clean your items with a soft cloth and a mixture of lemon juice and salt or a specialized metal polish. Avoid using harsh chemicals or abrasive scrubbers that might scratch the surface.
Do you offer international shipping?
Yes, we ship our artisanal products worldwide. Shipping costs and delivery timelines vary depending on the destination country and are calculated at checkout.
What is your return policy for damaged items?
We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund.
How long does it take to process an order?
Since many of our items are finished by hand, processing typically takes 3-5 business days. Custom or bulk orders may require additional time, which will be communicated during the order process.
Can I request a custom design or engraving?
We do accept custom commissions for specific bell metal designs or personalized engravings. Please reach out to our support team with your requirements for a personalized quote.